Customer Support

To cancel your account, or to change your information, please click here.

Notice: Important account updates will always be sent to you via email (including confirmations of purchases, renewal notices, etc). Please be sure to add our domain (@ShoppingClubUSA.com) to your safe senders list to ensure deliverability of these important notices!

To call customer support, please email your request to: Support@ShoppingClubUSA.com

Our normal hours of operation are:
M-F 9am - 6pm CST. We will try to return your call as soon as possible, and within one business day. Please not we are not open on weekends or holidays.

You can submit your request 24 hrs a day. Please email us at:
support@ShoppingClubUSA.com

You can also contact us via postal mail (although response time is usually longer than email) by writing us at:

ShoppingClubUSA.com
eServ Group, LLC
201 Park Place
Suite 108
Altamonte Springs, FL 32701


CUSTOMER INFORMATION:

Shipping Policy:
Your orders are made available to you immediately in it's digital format. You should automatically be redirected to the product page. In the event that you are not, we also will email a copy of your transaction, including a link to get your product online. The media sent to you via USPS may take 7-14 days to receive. Unfortunately we do not offer online shipment tracking of these items (to help keep the cost down for the consumer).

Cancellation Policy:
Customers who purchased our packages do not need to cancel their accounts. There is no recurring billing for your product. You may continue to use it indefinitely.

Return Policy:
To receive a refund, you must submit your request within one business day of your order, and return the unopened software and materials sent to you immediately. Items must be returned within 7 days of delivery. Please send your request to refunds@ShoppingClubUSA.com. Your refund will be issued once we receive the returned items from you. Opening of the software will nullify refund. To return items, please mail them to:
ShoppingClubUSA.com, an eServGroup, LLC property
Attn: Returns Dept
201 Park Place - Suite 108
Altamonte Springs, FL 32771



MONTHLY SUBSCRIPTION INFORMATION:
Cancellation Policy:
Customer's who are subscribers to our monthly service may choose to cancel their subscriptions at any time. Your subscription is billed proactively. Meaning, you are charged for the month at the beginning of each statement cycle. When you cancel, your account will expire at the end of your statement cycle. We encourage you to continue to use this product until the end of your account date, use of this account after you cancel will not incur further charges. Note, some accounts may have billing canceled, but may remain open longer than your expiration date. You will not be charged for these accounts. Accounts are typically cancelled in batches, so your account may remain open longer than what you paid for. We encourage you to continue using this account as long as it is active, and continue making as much as you possibly can.
Always remember to keep copies of any cancellation confirmations for your records.

Refund Policy:
You have 1 business day to request a full refund of this product, no questions asked. These requests can be sent to: refunds@ShoppingClubUSA.com . Please understand that because this product is digital, we do not allow refunds after this because this product or membership is digital, we do not allow refunds after this excluding our satisfaction guarantee (see below).


Satisfaction Guarantee:
We are confident in our product, and we're backing it up in writing that if you are not able to make any money using our product following the methods listed in our TypingDollars guide in 30 days, we will refund your purchase - Guaranteed!
I want to clarify that this money back guarantee is not a Free Trial. You must use the product as intended. You cannot simply purchase this product, or subscribe to this service collecting information free for an unlimited amount of time. However, we are confident that if you follow the guide, you will be satisfied with our product! However, if you would like to request a refund, please email " refunds@ShoppingClubUSA.com" to request the refund.

Subscription Refunds:
In the unlikely even that the account was canceled but errantly rebilled, we will issue a refund for the last month billed. The satisfaction guarantee is also for the website. However we will only issue a refund for the last amount charged (ie, you can not use this service for 6 months, then request refunds for all 6 months).

Fraudulent Charges:
We understand how real of a threat identity theft is, we use validation and privacy monitoring to try to ensure we prevent any possible fraudulent activity. We encourage anyone that feels they may have been errantly billed or had charges incurred by an unauthorized user to immediately email support@ShoppingClubUSA.com and notify them. Any information we have will be released to the proper authorities. Do not use the fraud flag lightly. We report your information (including the IP Address of the computer used, and other private information) to a national fraud registry for your protection - doing so may prevent online access to some of your accounts through other companies or portals. If you are unsure of what to do, please email us with any questions you may have.. Fraud is a serious crime, for more information to help prevent fraud we encourage all our customers to visit the Federal Trade Commission's website (also found below):

Avoiding Credit and Charge Card Fraud

• A thief goes through trash to find discarded receipts or carbons, and then uses your account numbers illegally.
• A dishonest clerk makes an extra imprint from your credit or charge card and uses it to make personal charges.
• You respond to a mailing asking you to call a long distance number for a free trip or bargain-priced travel package. You're told you must join a travel club first and you're asked for your account number so you can be billed. The catch! Charges you didn't make are added to your bill, and you never get your trip.

Credit and charge card fraud costs cardholders and issuers hundreds of millions of dollars each year. While theft is the most obvious form of fraud, it can occur in other ways. For example, someone may use your card number without your knowledge.

It's not always possible to prevent credit or charge card fraud from happening. But there are a few steps you can take to make it more difficult for a crook to capture your card or card numbers and minimize the possibility
.
Guarding Against Fraud
Here are some tips to help protect yourself from credit and charge card fraud.

Do:

• Sign your cards as soon as they arrive.
• Carry your cards separately from your wallet, in a zippered compartment, a business card holder, or another small pouch.
• Keep a record of your account numbers, their expiration dates, and the phone number and address of each company in a secure place.
• Keep an eye on your card during the transaction, and get it back as quickly as possible.
• Void incorrect receipts.
• Destroy carbons.
• Save receipts to compare with billing statements.
• Open bills promptly and reconcile accounts monthly, just as you would your checking account.
• Report any questionable charges promptly and in writing to the card issuer.
• Notify card companies in advance of a change in address.

Don't:
Lend your card(s) to anyone.
Leave cards or receipts lying around.
Sign a blank receipt. When you sign a receipt, draw a line through any blank spaces above the total.
Write your account number on a postcard or the outside of an envelope.
Give out your account number over the phone unless you're making the call to a company you know is reputable. If you have questions about a company, check it out with your local consumer protection office or Better Business Bureau.

Reporting Losses and Fraud
If you lose your credit or charge cards or if you realize they've been lost or stolen, immediately call the issuer(s). Many companies have toll-free numbers and 24-hour service to deal with such emergencies. By law, once you report the loss or theft, you have no further responsibility for unauthorized charges. In any event, your maximum liability under federal law is $50 per card.
If you suspect fraud, you may be asked to sign a statement under oath that you did not make the purchase(s) in question.

For additional assistance, or any questions related to the above policies, please email support@ShoppingClubUSA.com Thanks, and have a wonderful day!

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